To exchange a product, please read the following information carefully:
1 - We accept exchange requests via email only, within 72 hours of you receiving your garments, in cases where the chosen size is incorrect or the product is defective. We consider this timeframe sufficient for you to try on the items, decide to make an exchange, and notify us.
You will then have 20 days to complete the exchange. We do not process exchanges via WhatsApp or social media.
2 - Garments must be unworn and free of stains or scuff marks. They must retain their original tags and the packaging in which they were delivered. We do not offer exchanges or returns for items from the "Sale" section, items purchased during end-of-season promotions*, or requests made after the 20-day period.
3 - If additional shipping costs are incurred to complete the exchange, the customer is responsible for these charges.
Send us an email at [email protected]
We do not process exchanges due to customer error regarding color choice once the product has been delivered. If you selected the wrong color or size, please notify us immediately after placing your order so we can change the items before they are shipped or picked up by the courier.
If there was a shipping error on the part of the GOR team, we will compare the items you received with those listed on your order and proceed with the exchange.
GOR
